Frequently Asked Questions about the Córdoba Mosque-Cathedral

1. Confirmed booking

After completing your purchase, you will receive a confirmation email with all the details of your booking.

If the tickets are nominative, you will receive a form to complete the participants' details by email, WhatsApp or SMS. It is essential to complete it within 30 minutes after booking in order to issue the tickets correctly.

2. Ticket delivery

Our delivery commitment is:

• Up to 24 hours before the visit for bookings made in advance.
• Up to 1 hour before the visit for bookings made less than 24 hours in advance.

When the tickets are available, you will receive them by email. In addition, we may also send them via WhatsApp and/or SMS for your convenience.

You will also receive an automatic reminder 24 hours before your visit with all the information necessary for access.

3. Exception: guided tours with in-person ticket delivery

For guided tours, tickets are usually not sent in advance, as they are delivered directly by the guide on the day of the activity.

• Tickets are delivered at the meeting point indicated for the visit.
• You must arrive at the time specified in your booking.
• It is recommended to arrive at least 15 minutes before the start of the activity.

The type of service booked (digital ticket or in-person delivery by the guide) is clearly indicated in the confirmation email you will receive after completing your purchase.

It depends on the option selected during the booking process.

You can choose from different experiences that include:

• Admission to the Mosque-Cathedral of Córdoba with an audio guide.
• Guided tour of the Mosque-Cathedral.
• Guided tour of the Mosque-Cathedral and the Jewish Quarter.
• Guided tour of the Mosque-Cathedral, the Alcázar of the Christian Monarchs and the Jewish Quarter.
• Guided tour of the Alcázar of the Christian Monarchs.
• Private tour of the Mosque-Cathedral.

The services included in each option are displayed in detail before completing the purchase.

Yes. You can present your tickets directly from your mobile phone as long as the QR code is readable.

It is mandatory to present the original identity document (ID card or passport) used during the booking process.

Monument staff may request it to verify ticket ownership.

Yes. All visitors, regardless of age, must have a valid ticket to access the monument.

Once the purchase has been confirmed, tickets do not allow changes to the date, time, name or cancellations, in accordance with the monument's regulations. For this reason, we recommend carefully reviewing all information before completing your purchase.

Refunds will only be issued in the event of an official closure of the site or the impossibility of providing the contracted service.

No.

In accordance with Article 103 of Royal Legislative Decree 1/2007, services related to leisure activities provided on a specific date are excluded from the right of withdrawal.

For this reason, once the booking has been confirmed, it is not possible to request cancellation on these grounds.

The main difference lies in the size of the group and the level of personalisation of the experience.

Guided tours are conducted in organised groups, while private tours offer more personalised attention and an itinerary adapted to each visitor's needs.

The opening hours of the Mosque-Cathedral vary depending on the season and the day:

• November–February: Monday to Friday, 10:00 a.m.–2:00 p.m. and 4:00 p.m.–6:00 p.m. Saturdays from 10:00 a.m. to 6:00 p.m. Sundays and religious holidays, 8:30 a.m.–11:30 a.m. and 4:00 p.m.–6:00 p.m.
• March–October: Monday to Saturday, 10:00 a.m.–7:00 p.m. Sundays and religious holidays, 8:30 a.m.–11:30 a.m. and 3:00 p.m.–7:00 p.m.

Most visitors spend between 1 and 2 hours exploring the Mosque-Cathedral.

If you have booked a guided tour or an experience that also includes the Alcázar of the Christian Monarchs and the Jewish Quarter, it is advisable to allow additional time to complete the visit.

During your visit, you can discover some of the monument's most iconic spaces:

• Forest of columns and two-tone arches
• Mihrab and maqsura
• Main Chapel
• Cathedral choir
• Courtyard of the Orange Trees
• Historic chapels located throughout the monument

The Mosque-Cathedral of Córdoba is one of Spain's most important monuments and is recognised as a UNESCO World Heritage Site.

No.

The monument does not provide luggage storage or cloakroom facilities for suitcases or large items.

Eating is not permitted in the monument areas of the site.

During your visit, it is important to respect the conservation and usage rules established by the monument.

No.

The Mosque-Cathedral remains open as normal in the event of rain, and visits take place as scheduled.

For visits that include outdoor areas, such as the Jewish Quarter or the Alcázar, appropriate clothing is recommended.

Yes.

Photography for personal use is permitted throughout most of the site, provided that current regulations and instructions from monument staff are respected.

In extraordinary circumstances, the monument may be forced to close for organisational, institutional or security reasons.

If this happens and the visit cannot take place, an alternative date or the corresponding refund will be offered depending on each case.

The Mosque-Cathedral of Córdoba was declared a UNESCO World Heritage Site due to its extraordinary historical, artistic and architectural value.

It is considered one of the finest examples of Hispano-Muslim art and one of Europe's most important monuments, reflecting the coexistence of different cultures throughout the centuries.