Frequently Asked Questions about the Mosque of Córdoba
Is the ticket to enter the Mosque and the Alcázar of Córdoba included?
Yes, all our products include the access ticket to the monument (except for the purchase of the audio guide only).
Are the tickets for the Mosque and the Alcázar of Córdoba included if I book a GUIDED TOUR?
If you book a guided tour, you will not receive your tickets via email. Once your reservation is confirmed, you must go to the meeting point indicated in your confirmation email on the day and time of your guided tour (arriving 15 minutes before the start of the tour). There, our staff will provide your tickets, and you can begin the tour with your guide.
Are the tickets to the Mosque included if I book an AUDIO GUIDE?
If you book an audio guide, you must follow the instructions provided in your confirmation email for download or pickup.
What documentation do I need to access the Mosque of Córdoba?
You must carry your original physical ID card (DNI) or passport.
Can I bring my Mosque tickets in digital format?
Yes, no problem. They can be presented in any digital format as long as the QR code is legible.
Do children need tickets to access the Mosque and the Alcázar of Córdoba?
Everyone needs a ticket for access, regardless of age. Without a ticket, they will not be able to enter the monument.
Can I modify or cancel my tickets for the Mosque of Córdoba?
Once the reservation request has been made, as published on the website and explicitly accepted during the purchase process,
including the last step in which the withdrawal policy acceptance is marked, neither the name, date, nor time can be modified, nor can the tickets be canceled, so there is no right to any refund.
There are no possible exceptions or reasons (COVID, illness, work-related reasons, trip cancellations, etc.), as published and defined by the return and cancellation policy of the monument published by the CABILDO CATEDRAL DE CÓRDOBA, C.I.F. R-1400063-B, C/ Magistral González Francés nº21; 14003 Córdoba, holder of the Mosque-Cathedral of Córdoba, “Once the tickets are purchased, no returns or exchanges will be accepted, and the purchase is final.” Once the purchase has been made, THERE WILL BE NO RIGHT TO A RETURN OR REFUND OF THE AMOUNT PAID, according to the public regulations of the monument, except in the following cases:
- In the event that a purchased service cannot be provided due to the closure of the monument, you will be entitled to a full refund, which will be automatically processed using the same payment method used for the ticket purchase.
Can I exercise my right of withdrawal?
No, as stated in Law 3/2014 of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007 of November 16. As indicated in Article 103 regarding exceptions to the right of withdrawal:
1) The provision of services related to leisure activities, if the contracts specify a particular date or period of execution.
1) The provision of services related to leisure activities, if the contracts specify a particular date or period of execution.
Can I eat inside the Mosque?
No, eating is not allowed inside. There are designated areas within the premises for eating, resting, or using the restroom.
Is there a luggage storage service at the Mosque of Córdoba?
No, there is no luggage storage service.
Will the tour of the Mosque of Córdoba and the Alcázar be canceled in case of rain?
No, the tour takes place regardless of the weather conditions.
What happens if the Mosque or the Alcázar of the Christian Monarchs closes to the public?
In exceptional cases, the monument may notify us of a closure at very short notice. In such cases, we can reschedule your visit for another day or offer you a full refund. Monument closures are rare.