Privacy Policy
1. Identification.
1.1. Feel The City (hereinafter, FTC); with EIN B90206152; registered office at Adolfo Rodriguez Jurado 6, Seville, Spain; phone +34664642904 (WhatsApp only); and email address reservas@feelthecitytours.com; is the owner of the website located at the Internet address https://www.versaillespalace-tickets.org/ and of its social media accounts (hereinafter, the Website).
1.2. FTC is the owner of the following social media accounts:
1.3. The person who accesses this Website (hereinafter, the User) confirms that they are of the minimum legal age to give consent in relation to information society services.
1.4. By accessing this Website, the User expressly accepts all the clauses of its legal notice, this privacy policy, and its cookie policy, as well as any specific conditions established for the use of certain services. If the User does not accept any of the aforementioned clauses, they must refrain from accessing this Website.
2. Processing of personal data as controller.
2.1. Below is extended information regarding the different processing activities carried out by FTC as the data controller.
| Processing related to phone calls. | |
|---|---|
| Who is the controller of your data? | FTC (more information in section 1.1). |
| For what purpose do we process your personal data? | We process the information you provide to us, or authorize access to, for the purpose of managing your ticket purchase (right of access and complementary services) for the tours offered on this Website, ticket acquisition, and sending you communications related to our services via calls, emails, WhatsApp messages, or SMS. |
| How long will we keep your data? | Personal data is kept while managing what was addressed in your call, or for the minimum time necessary to comply with legal obligations. |
| What is the legal basis for processing your data? | The legal basis for processing your data is your freely given consent or, where applicable, the necessity for the purposes of the legitimate interests pursued by the controller. |
| To whom will your data be communicated? | Data is not disclosed to third parties, except with prior authorization, legal obligation, or where strictly necessary to fulfill the purpose. |
| What are your rights when you provide us with your data? | You have the right to lodge a complaint with a supervisory authority, to withdraw your consent, to access, rectify, erase and port your data, to restrict and object to its processing, as well as not to be subject to decisions based solely on automated processing of your data, where applicable (more information in section 5). |
| What data must you provide mandatorily? | You are not required to provide any data to contact us by phone. |
| Processing related to emails. | |
|---|---|
| Who is the controller of your data? | FTC (more information in section 1.1). |
| For what purpose do we process your personal data? | We process personal data for the purpose of managing the matters indicated in your email. |
| How long will we keep your data? | Personal data is kept while managing what was indicated in your email, or for the minimum time necessary to comply with legal obligations. |
| What is the legal basis for processing your data? | The legal basis for processing your data is your freely given consent. |
| To whom will your data be communicated? | Data is not disclosed to third parties, except with prior authorization, legal obligation, or where strictly necessary to fulfill the purpose. |
| What are your rights when you provide us with your data? | You have the right to lodge a complaint with a supervisory authority, to withdraw your consent, to access, rectify, erase and port your data, to restrict and object to its processing, as well as not to be subject to decisions based solely on automated processing of your data, where applicable (more information in section 5). |
| What data must you provide mandatorily? | You are not required to provide any data to contact us by email. |
| Processing related to participation on social networks. | |
|---|---|
| Who is the controller of your data? | FTC (more information in section 1.1). |
| For what purpose do we process your personal data? | We process the information you provide to us, or authorize access to, for the purpose of managing contacts on social networks. |
| How long will we keep your data? | The personal data you provide to us will be kept while your communication is being managed, or for the minimum time necessary to comply with legal obligations. |
| What is the legal basis for processing your data? | The legal basis for processing your data is your freely given consent. |
| To whom will your data be communicated? | Data is not disclosed to third parties, except with prior authorization, legal obligation, or where strictly necessary to fulfill the purpose. |
| What are your rights when you provide us with your data? | You have the right to lodge a complaint with a supervisory authority, to withdraw your consent, to access, rectify, erase and port your data, to restrict and object to its processing, as well as not to be subject to decisions based solely on automated processing of your data, where applicable (more information in section 5). |
| What data must you provide mandatorily? | You are not required to provide any data to contact us through social networks. |
| Processing related to the ticket booking section. | |
|---|---|
| Who is the controller of your data? | FTC (more information in section 1.1). |
| For what purpose do we process your personal data? | We process the information you provide to us, or authorize access to, for the purpose of managing your ticket purchase (right of access and complementary services) for the tours offered on this Website, ticket acquisition, and sending you communications related to this management via calls, emails, WhatsApp messages, or SMS. |
| How long will we keep your data? | Personal data is kept while managing your ticket booking, or for the minimum time necessary to comply with legal obligations. |
| What is the legal basis for processing your data? | Data is not disclosed to third parties, except with prior authorization, legal obligation, or where strictly necessary to fulfill the purpose, such as communication to the monument’s manager. |
| To whom will your data be communicated? | Data will not be disclosed to third parties, except for legal obligation or your prior authorization. |
| What are your rights when you provide us with your data? | You have the right to lodge a complaint with a supervisory authority, to withdraw your consent, to access, rectify, erase and port your data, to restrict and object to its processing, as well as not to be subject to decisions based solely on automated processing of your data, where applicable (more information in section 5). |
| What data must you provide mandatorily? | The form fields marked as mandatory must be completed for security reasons; if these fields are not completed, it will not be possible to submit the information request. |
| Processing related to information requests. | |
|---|---|
| Who is the controller of your data? | FTC (more information in section 1.1). |
| For what purpose do we process your personal data? | We process the information you provide to us, or authorize access to, for the purpose of managing your information request. |
| How long will we keep your data? | Personal data is kept while managing your ticket booking, or for the minimum time necessary to comply with legal obligations. |
| What is the legal basis for processing your data? | The legal basis for processing your data is the necessity to take pre-contractual measures at the request of the data subject. |
| To whom will your data be communicated? | Data will not be disclosed to third parties, except for legal obligation or your prior authorization. |
| What are your rights when you provide us with your data? | You have the right to lodge a complaint with a supervisory authority, to withdraw your consent, to access, rectify, erase and port your data, to restrict and object to its processing, as well as not to be subject to decisions based solely on automated processing of your data, where applicable (more information in section 5). |
| What data must you provide mandatorily? | The form fields marked as mandatory must be completed for security reasons; if these fields are not completed, it will not be possible to submit the request to keep you informed. |
3. Social networks.
3.1. By accessing FTC’s accounts on social networks, the User accepts the processing of their personal data by those platforms according to their privacy policies:
4. Warranty.
4.1. The User guarantees that the data provided is true, accurate, complete, and up to date, being responsible for any damage or harm, direct or indirect, that may be caused as a consequence of non-compliance with this obligation.
4.2. If the data provided belongs to a third party, the User guarantees that they have informed that third party and obtained their authorization to provide their personal data to FTC.
5. Rights
5.1. The rights available to the User as data subject include:
- Right of access: the right to obtain confirmation as to whether or not personal data concerning you is being processed and, if so, the right to access that personal data.
- Right to rectification: the right to obtain without undue delay the rectification of inaccurate personal data concerning you, and to have incomplete personal data completed, including by means of an additional statement.
- Right to erasure: the right to obtain without undue delay the erasure of personal data concerning you.
- Right to restriction of processing: the right to obtain the restriction of data processing.
- Right to data portability: the right to receive the personal data concerning you in a structured, commonly used and machine-readable format, and to transmit those data to another controller without hindrance from the controller to which the data has been provided.
- Right to object: the right to object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you.
- Automated individual decision-making, including profiling: the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
- Right to withdraw consent: the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
5.2. The User may exercise their rights before FTC by writing to reservas@feelthecitytours.com.
Consent for the use of cookies.
To ensure our website functions properly, we use cookies. To obtain your valid consent for the use and storage of cookies in the browser you use to access our website and to document it appropriately, we use a consent management platform: CookieFirst. This technology is provided by Digital Data Solutions BV, Plantage Middenlaan 42a, 1018 DH, Amsterdam, Netherlands. Website: https://cookiefirst.com referred to as CookieFirst.
When you access our website, a connection is established with the CookieFirst server to allow us to obtain your valid consent for the use of certain cookies. CookieFirst then stores a cookie in your browser so that only those cookies to which you have given consent are activated and so this can be properly documented. The processed data is stored until the predefined retention period expires or until you request the deletion of the data. Notwithstanding the foregoing, certain mandatory legal retention periods may apply.
CookieFirst is used to obtain the legally required consent for the use of cookies. The legal basis for this is Article 6(1)(c) of the General Data Protection Regulation (GDPR).
On our website, we also use Google cookies to analyze traffic and improve the user experience. These cookies collect information about how visitors use our site, which helps us optimize it. The information collected by these cookies may include data about your device, browser, and activities on our website.
For more information on how Google uses cookies and how you can manage cookie settings, we recommend visiting the Google Privacy Policy.
Data Processing Agreement
We have entered into a data processing agreement with CookieFirst. This is a contract required by data protection law that ensures the data of visitors to our website is processed only in accordance with our instructions and in compliance with the GDPR.
Server log files
Our website and CookieFirst automatically collect and store information in so-called server log files, which your browser automatically transmits to us. The following data is collected:
- Your consent or its withdrawal
- Your anonymized IP address
- Information about your browser
- Information about your device
- The date and time you visited our website
- The URL of the webpage where you saved or updated your consent preferences
- The approximate location of the user who saved their consent preferences
- A universally unique identifier (UUID) of the website visitor who clicked the cookie banner